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D365Ni is a D365 blog focusing on D365 Marketing, Sales, Customer Service and the Power Platform. Background and blog ideation I’m Graeme Donnell, Senior Pre-Sales Consultant at Incremental, and before I tell you a bit about my D365Ni blog, let ...
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Microsoft’s October 2019 release notes describe all new features coming to Dynamics 365 from October through to the end of March 2020. Overall the new release brings many new innovations that will provide Dynamics 365 users with hundreds of new ca...
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For some organisations Covid-19 has led to a spike in customer service enquiries. For many, the resources that have been relied on for many years, such as telephone lines operated by customer service agents, have come under immense strain and no l...
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One of the business areas most affected by the pressures of lockdown has been customer service functions. Many of the traditional channels relied upon for many years, such as telephony and email, have come under strain. In the current economic cli...
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One of the business areas most affected by the pressures of lockdown has been customer service functions. Many of the traditional channels relied upon for many years, such as telephony and email, have come under strain. In the current economic cli...
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For some organisations Covid-19 has led to a spike in customer service enquiries. For many, the resources that have been relied on for many years, such as telephone lines operated by customer service agents, have come under immense strain and no l...
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Microsoft’s eagerly awaited 2020 Wave 1 Release has not disappointed. The release notes detail some great developments across the whole Dynamics 365 stack. There are hundreds of updates and additions. This article summarises Incremental’s favourit...
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On the 27th of January 2020, as part of 2020 Wave 1 Release, Microsoft announced a range of new features coming to Dynamics 365 Customer Service on the 1st April 2020. The latest Customer Service release notes enhance functionality with a focus on...
