I’m sure by now it hasn’t escaped anyone’s attention that Microsoft has been on
an absolute roll when it comes to announcing agents—whether they’re autonomous,
semi-autonomous, or somewhere in between—as part of the 2025 Release Wave 1.
It’s been ...
You might have noticed some buzz online last week when Microsoft announced three
new AI-driven sales agents within Microsoft 365 Copilot and Dynamics 365 Sales.
These new Agents are designed to enhance sales teams’ efficiency and
effectiveness. By...
Last week I wrote an article about how to configure and enable Copilot Case
Summaries in Dynamics 365 Customer service. If you haven’t had a chance to read
the article yet, then you can do so here. If you’re unsure about what a Copilot
Summary is,...
It is that awesome time of year again! On January 23rd, Microsoft announced the
2025 Wave 1 release notes for Dynamics 365 business applications and the Power
Platform. Since then, I’ve been digging through the documentation to get a grasp
of all ...
It is that exciting time of year again! Last week, Microsoft released the plans
for 2025 Wave 1 for Dynamics 365 business applications and the Power Platform.
Since the release notes, I’ve been diving into the release notes to get a good
understan...
Most people have probably seen the record summaries in Dynamics 365 Customer
Service, Field Service and Sales. If you’re not familiar with this concept, let
me explain what they are. Record summaries in Dynamics 365 are Copilot generated
summaries...
This article is the last article for 2024 and in todays article will discuss how
to use an amazing tool in the XrmToolbox that was created quite some time ago by
Jonas Rapp. For the folks that don’t know Jonas, he’s been a business
application MVP...
Have you ever had to enter information from a document, note or an email into a
model driven app? Usually this takes a bit of time as you have to read the
content in the document/note/email first, and then enter the information in the
correct fiel...
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