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How to use rich messaging in customer service to create better experiences
dian74 2,477 Most Valuable Professional
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Microsoft Dynamics 365...
Disposition Codes Explained: How to track and Report on D365 CS Outcomes
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Microsoft Dynamics 365...
Show/Hide custom buttons with PowerFX when a lookup column has no value
dian74 2,477 Most Valuable Professional
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Microsoft Dynamics 365...
Visualize complex relationships with new hierarchy control
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Disposition Codes Explained: How to track and Report on D365 CS Outcomes

As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happened? This is where disposition codes come in. Disposition codes in Dynamics 365 Customer Service and Con...

dian74 2,477 Most Valuable Professional
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Show/Hide custom buttons with PowerFX when a lookup column has no value

Show/Hide custom buttons with PowerFX when a lookup column has no value

dian74 2,477 Most Valuable Professional
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How to use rich messaging in customer service to create better experiences

Learn how you can use the rich media messages in D365 Customer Service and Contact Center.

dian74 2,477 Most Valuable Professional
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Visualize complex relationships with new hierarchy control

Learn how to visualize complex relationships with the new hierarchy control in D365 Sales.

dian74 2,477 Most Valuable Professional
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Ignite 2025 Announcements You Need to Know and Why They Matter

I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see that agents and AI are (and will probably stay) a big focus of Microsoft. After letting all the announcements sink in, o...

dian74 2,477 Most Valuable Professional
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How to automate service reports for D365 Field Service | Part 2

Learn how to automate service reports in D365 Field Service (part 2)

dian74 2,477 Most Valuable Professional
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How to Automate Customer Service Reports in D365 Field Service | Part 1

If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field service organizations face the same reality, sending a document that outlines the work performed isn’t j...

dian74 2,477 Most Valuable Professional
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Keep your agents organized: Create File Groups for better responses

When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to add knowledge to the agent is by providing documents! This can be done in 2 separate ways today, and the option ...

dian74 2,477 Most Valuable Professional