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Microsoft Dynamics 365...
Conversational CRM: How to use Sales Agent in Microsoft 365 Copilot (preview)
dian74 2,481 Most Valuable Professional
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Microsoft Dynamics 365...
How to use rich messaging in customer service to create better experiences
dian74 2,481 Most Valuable Professional
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Microsoft Dynamics 365...
What is coming To Dynamics 365 Customer Service in 2026 Release Wave 1
dian74 2,481 Most Valuable Professional
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Microsoft Dynamics 365...
Disposition Codes Explained: How to track and Report on D365 CS Outcomes
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What is coming To Dynamics 365 Customer Service in 2026 Release Wave 1

Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I couldn’t wait to dive in! Over the past few days I’ve been digging through the details to get a better underst...

dian74 2,481 Most Valuable Professional
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Conversational CRM: How to use Sales Agent in Microsoft 365 Copilot (preview)

Learn how to enable Sales Agent in Microsoft 365 Copilot.

dian74 2,481 Most Valuable Professional
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Disposition Codes Explained: How to track and Report on D365 CS Outcomes

As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happened? This is where disposition codes come in. Disposition codes in Dynamics 365 Customer Service and Con...

dian74 2,481 Most Valuable Professional
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Show/Hide custom buttons with PowerFX when a lookup column has no value

Show/Hide custom buttons with PowerFX when a lookup column has no value

dian74 2,481 Most Valuable Professional
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How to use rich messaging in customer service to create better experiences

Learn how you can use the rich media messages in D365 Customer Service and Contact Center.

dian74 2,481 Most Valuable Professional
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Visualize complex relationships with new hierarchy control

Learn how to visualize complex relationships with the new hierarchy control in D365 Sales.

dian74 2,481 Most Valuable Professional
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Ignite 2025 Announcements You Need to Know and Why They Matter

I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see that agents and AI are (and will probably stay) a big focus of Microsoft. After letting all the announcements sink in, o...

dian74 2,481 Most Valuable Professional
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How to automate service reports for D365 Field Service | Part 2

Learn how to automate service reports in D365 Field Service (part 2)

dian74 2,481 Most Valuable Professional