A Sneak Preview of Microsoft Dynamics CRM 5.0: More Social Networking, Charts, Customer Service Capabilities

Microsoft Dynamics CRM 5.0 will emphasize social networking, a new Windows-like interfact, and new capabilities for charts and drilling down, and improved customer service capabilities.

That was the word from a preview presented at the CRM User Group Summit by Reuben Krippner, product manager for Microsoft Dynamics, who told the excited audience he would only provide information on the web client. From there, he dove into social networking.

"One of the powerful features of social networks is that people feel uninhibited in their commentary," he said, adding that CRM 5.0 will give users the ability to link updates to Twitter, therefore publicizing company news and opening up opportunities for im...

read more