A preview of Microsoft Dynamics 365 Wave 1 Release for 2021

The first wave 1 release plan for 2021 was recently released for Microsoft Dynamics 365. This Dynamics 365 Wave 1 plan is a compilation of new capabilities planned to be released between April 2021 and September 2021. This is the first of hundreds of new features and enhancements that Microsoft plans on implementing this year. Let’s take a look at Microsoft’s plans for Dynamics 365.

Microsoft Dynamics 365 Sales

New time-saving features will allow vendors focus on selling, provide more access to data insights, and enhance mobile experience. Look out for updates to Automation and Sequencing, Conversation Intelligence, and mobile applications.

Microsoft Dynamics 365 Marketing

These updates will focus on creating deeper customization to engage customers. There will be more channels to reach customers with the right messages, and analytics to view results.

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service delivers an all-in-one contact center with a first-party voice built on Azure Communication Services and smart, skill-based, channel-wide routing. Enhancing agent productivity capabilities in knowledge management, timelines, email and agent dashboards will be a priority.

Microsoft Dynamics 365 Business Central

There will be a range of new features designed to simplify the management of tenants by partners and the management of licenses and permissions by administrators.

Continue reading A preview of Microsoft Dynamics 365 Wave 1 Release for 2021 at Qixas Group.