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Do you and your co-workers have a long list of Dynamics GP issues you face every day that you would love to have answered? For example, do you want to create a refresh-able Excel report, but don't know how?
We are excited to share that all five members of the Microsoft Dynamics GP Support team will be onsite at our upcoming GPUG Amplify conference to answer any and all of your Dynamics GP questions. Read on to get to know the faces behind the phone:
Terry Heley
Sr. Escalation Engineer with 17 years of experience supporting Dynamics GP
Area of expertise: Delivery of business solutions with an in-depth understanding around Human Resources and Payroll.
Favorite thing about Dynamics GP: Helping Microsoft Dynamics GP users every day through their complex issues while making it look easy
Most excited for at GPUG Amplify: I'm always excited when I get out of the office and have the ability to interact with customers/users.
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Isaac Olson
Sr. Support Engineer at Microsoft since 2013
Area of expertise: Provides support at a high level in high-pressure situations on a broad area of business processes, from Payroll, Inventory, Sales, Payables, Receivables and more, ranging from setup issues to writing SQL queries for selecting, analyzing, and fixing data conditions.
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Darian Hanson
Sr. Technical Advisor, worked at Microsoft for 13 years
Area of expertise: Specializes in the Analytics Products for the Microsoft ERP's, which includes Management Reporter, Analysis Cubes, Forecaster, and FRx.
Favorite thing about Dynamics GP: Helping users that run into situations and to try to make it the best experience possible
Most excited about for at GPUG Amplify: I really enjoy these conferences to put a face to a name that I have been working with for so many years. Stop by and say 'Hi', even if you don’t have an issue with GP!
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- Derek Albaugh, Support Engineer at Microsoft since 2007
- Area of expertise: Support and troubleshoot technical issues with Microsoft Dynamics GP financial software to include its web applications.
- Favorite thing about Dynamics GP: I like helping customers and partners work with Dynamics GP and resolving their issues and questions so that they can get their work done- at the same time helping them gain their knowledge so that they also learn from the experience so that maybe next time they can resolve it without needing a support case opened.
- Most excited for at GPUG Amplify: Considering it’ll still be winter temperatures in Fargo, ND, having Amplify in Anaheim, CA is probably a given as to what we’re all excited about, but also seeing the excitement end users have for Dynamics GP and being able to meet some customers face-to-face during that time.
- Advice for GPUG Amplify attendees: If you have questions from multiple departments in your company, you can bring those to us and we’ll see how many we can get answered during Amplify. Some attendees have lists, some have one or two questions they’ve been struggling with and some just come by to say ‘Hi’.
- Dean Marty, Sr. Support Engineer at Microsoft
As Anya Ciercierski said in her recent blog, "Think about the cost of a Microsoft support incident. Instead, you can bring your issues to GPUG Amplify and get free support from some of the top Microsoft Dynamics GP resources in the world."
Help Desk tip from Pam Misialek, Microsoft Dynamics GP Product Marketing Manager (Microsoft):
You can log into your company's system and the Dynamics GP Support team will walk you through things live.
Click below to register today - the Microsoft Help Desk alone will make your ROI, but we have many other offerings available at this intimate, Dynamics GP-only conference. Learn more in GPUG General Manager Bob McAdam's blog.
The Microsoft Help Desk is a resource we highly encourage you to use when you join us in Anaheim. Gather all your co-worker's questions and bring them straight to the experts!
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