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Dynamics 365 Community / Blogs / Global Partner Solutions (GPS) Business Apps Blog / Unlock the Power of AI: Mic...

Unlock the Power of AI: Microsoft Partners Pave the Way to Success

Suvidha Profile Picture Suvidha
AI in Microsoft Business Applications
Rapid advancements in Artificial Intelligence (AI) technology have transformed the way businesses operate, creating new possibilities and unlocking tremendous value. AI has revolutionized the business landscape, presenting countless opportunities for companies across industries. From predictive analytics and natural language processing to computer vision and machine learning, AI is reshaping industries, enhancing productivity, and driving growth.
Microsoft Business Applications incorporate AI capabilities to empower organizations with advanced automation, data analysis, and decision-making. These AI features are integrated across various applications like Dynamics 365 and Power Platform. In addition, partner organizations can tap into several opportunities related to AI in business applications
 
Partner Opportunities:
Market trends indicate that AI adoption is on the rise, with organizations keen to leverage AI-powered solutions to gain a competitive edge. This presents an exceptional opportunity for Microsoft partners to tap into the growing demand for AI-driven business applications. By partnering with Microsoft, organizations can harness the power of Azure AI services, Azure Machine Learning, the Power Platform, and so on to develop cutting-edge AI solutions that address real-world challenges.

Microsoft partners could build and publish customer/industry-specific repeatable AI-based Business Application solutions or service offers for AppSource (Microsoft's marketplace for business applications) which opens opportunities for market reach, collaboration, monetization, and integration with Microsoft’s ecosystem, providing a strong foundation for your business to thrive. In addition, partners with existing IP solutions or relevant practices can update their solutions/offers to include AI technologies/features.
 
Download the AI Transformation Partner Playbook for more details!

Examples of AI-enabled Partner Solutions:
Here are a few examples of key domains where partners/ISVs can potentially develop AI-driven solutions to further enhance your Business Applications
 
AI-enabled Sales Assistant:



Leverage AI technology to develop powerful sales assistants that revolutionize the customer/industry-specific sales process -
  • -Sales pipeline management
  • -Personalized Recommendation
  • -Intelligent Lead Qualification
  • -Automate Sales Tasks
  • -Sales forecasting and predictive analysis
AI-enabled quality control



AI-driven quality control solutions in Manufacturing, Retail, pharmaceutical, or other industries –
  • -Defect Detection
  • -Anomaly Detection
  • -Root cause analysis
  • -Real-time monitoring and alerts
AI-Powered Workflows:



Harness the power of AI to build cutting-edge automated workflows to streamline processes and drive operational efficiency -
  • -Employee onboarding
  • -Expense management
  • -IT service desk/Customer support
  • -Contract management
  • -Vendor management
  • -Knowledge management
     
Document Intelligence Assistant:



Build a document management solution that uses AI techniques such as OCR and text analysis to automate document processing -
 
  • -Document capture and Indexing
  • -Content classification and tagging
  • -Content summarization and extraction
  • -Document compliance and security
     
AI Field Coach



Revolutionize how organizations manage and optimize their on-site service operations -
  • -Remote diagnostics & troubleshooting
  • -Knowledge management and guided assistance
  • -Predictive Maintenance and Equipment Health Monitoring
  • -Safety and Compliance Monitoring
  • -Contract and Warranty Management
SmartTalent Manager



AI-powered HR process optimization solution to enhance the efficiency and effectiveness of HR operations -
  • -Resume screening & candidate matching
  • -Employee onboarding & training
  • -Predictive workforce analytics
  • -HR chatbots and self-service portals
  • -Health & wellness programs
  • -Rewards & Recognition
 

Microsoft 365 Copilot with plugins:
Microsoft also provides extensibility for Microsoft 365 Copilot with plugins, allowing developers to integrate their own apps and services (Including Dynamics and custom power platform applications) into the Microsoft 365 platform. Plugins allow Copilot to retrieve real-time information, retrieve knowledge-based information, and perform actions on behalf of the user.

Examples of AI-enabled Partner Service Offers:
By leveraging the advanced AI capabilities offered by Microsoft, such as copilot, Azure's AI services, and other AI-enabled tools to help build more AI solutions, Microsoft Service Integrators can gain a significant advantage by augmenting their existing consulting service offers with AI-related improvements and automation. Service Integrators can potentially publish consulting offers such as:
 
  • -Infuse AI in Business Processes
  • -Low code and AI Strategy consulting services
  • -AI integration for low-code platforms
  • -AI and Copilot training for Power users
  • -AI solution design and development
  • -Virtual Assistant development for businesses
  • -Enhanced, AI-powered Center of Excellence (CoE))
  • -Move legacy customers to AI-powered cloud

Empower Your Teams with Business Applications Personalized Assessments and Learning Plans:
  • -AI and Copilot readiness resources for Dynamics 365 and Power Platform here - Dynamics 365 Copilot Readiness Resources
  • -Microsoft Assessments helps provide curated assets and recommendations based on your interests. The following assessments are specifically designed for partners to help them during their learning journeys for Power Platform and Dynamics 365 Copilots -
  1. Power Platform Copilot and AI Innovation Features Adoption Guidance
  2. Dynamics 365 Copilot and AI Innovation Features Adoption Guidance
You can find more assessments for Business Applications here.

What Next?
If you’re a Microsoft ISV/SI Partner interested in building IP solutions/service offers around AI, leverage the learning plans and assessments provided above to upskill your teams, and work with your Partner Technology Strategist (PTS) /Partner Development Manager (PDM) to schedule an envisioning briefing, Architecture design, build-with assistance sessions or any other support you may need in the build process.
 

 

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