xRM Concept

Microsoft Dynamic CRM is one of the famous product in the market, but the reason why it has been more and more popular and the most system that many companies want to deploy it?.

The basis answer for this question but fully meaning that because of xRM.

In fact, it is not easy to give the exactly define of xRM, it is depend on who are you?

If you are developer, we can call xRM as is Sdk, platform of development, design pattern or simply, it only name of variable of your program.

If you are CRM consultant,sometimes it is no meaning to some consultants, because they often consult for company Customer Relationship Management solution but they rarely talk about xRM solution, it is very important to let customer know about xRM concept to let customer know what is the best benefit if they deploy Microsoft Dynamic CRM product.

What is xRM? 

Let us analyze xRM, the “x” in xRM just the recognition that it is more wonderful than just relationship between customer, we can see C in the “Customer Relationship Management”. For example, if you consult for the School to deploy Microsoft Dynamic CRM, the “x” is replace for “Student” and become the “Student Relationship Management”. Another sample, you deploy Microsoft Dynamic CRM for Goverment, “x” is become Goverment and we have “Goverment Relationship Management” – GRM…

Wow, it is so wonderful…to customer, you can see that the flexibility of xRM and that is the limited only by your and Organization’s imagination.

It is just the basic knowledge about xRM, you can see more depth knowledge at

http://www.xrm.com/

https://msdn.microsoft.com/en-us/library/ee830281(v=crm.6).aspx

or you can look for Microsoft Dynamic CRM book of Marc Wolenik.

You will see that the limited only by Our imaggination.