Tuesday Tip: Writing Effective Responses - part 1

Welcome to the tips series for writing effective responses in the community! ✍️

Whether you're an expert posting an answer, or the original author responding to requests for more detail, there are tools and best practices for maximizing successful community conversations:

• Assume good intent
• Be clear who you are responding to with mentions
• Use quick responses to increase efficiency
• Suggest answers
• Mark answers as verified

Today's tip will focus on the brand new community feature - mentions! 🔔

Be clear who you are responding to with mentions

If you are the first to reply, it is easy to tell you are responding to the original poster. In all other cases, it is good to use mentions to let everyone know who you are directing your comment to, and to alert the person receiving the comment.

To use the mention, simply type the '@' symbol and begin typing the profile name of the user you want to respond to.

Once you post your reply, the user will receive a notification of your message. And everyone else will see that your comment was a reply to that specific person, rather than another discussion participant, eliminating confusion.

Notes:

• Mentions only use in-app notifications at this time (email option is planned).
• You cannot mention yourself.
• Copying and pasting a profile link or manually inserting a hyperlink to a user's profile will not create a mention notification.
• You can control whether you receive mention notifications from others in yourprofile notification settings.