Quick Tip: Cleaning Queue Items

Syndicated from - https://d365demystified.com/2017/11/14/missing-dynamics-365-app-for-outlook-from-settings-in-dynamics-365-v8-2/

So are you stuck with email queue that has junk of emails you don’t want? And maybe those emails are important to CRM.

Let’s say you have these emails in your Queue (imagine there are a lot many and removing them seems like a big task)

Here’s what to do:

1. Run a Bulk Delete Job on the following:
   Queue Item entity and the required criteria you want (maybe you want to delete only old Queue Item which you no longer need to convert to other record types)
   
2. And submit the job.

Now, even if you delete the Queue Items, the Emails will still remain in CRM in Activities records and those are not lost!

Hope this was helpful!