Customer Success with Microsoft Dynamics Sure Step - The Final Review

First of all, I want to thanks to the people in Pack Publishing for this book review opportunity (especially to Sagar and Jay). I’m project manager with great ERP experience and I like this topic.

After many years spent in project management and many this topic books read, I was expecting another similar book. But, I was pleasantly surprised. Book is not only standard Sure Step manual. The author has pretty good researched the topics and give us some answers related to question why we need project management.

He is not limited only to the tight topic. He flirts successfully with other project methodologies when he feel this is necessary. Author is successfully introduce us in some new project management area as trusting is. He used parts from Covey’s book “Speed of Trust” and excellent combine them with Sure Step. I like to talk about this area as Trust Management and I think this is the new knowledge area in project management and we don’t think about that often enough.

All parts in book are described with facts, but author used practice examples, as well.

Book pretty good explain what is methodology and how we can choose the right tool for each specific case. Book introduce use in all available Sure Step tools, but also introduce us in tools by 3th party. Also, book teach us how to prepare own tool for specific needs. Very successfully, book explains to us that project management is not something you can learn by heart and this is serious discipline.

This book will be useful for absolute beginners, but also to people with years of experience in ERP or CRM implementation. Author summarized the main items that can make the project successful.

I could have a lot of good to write, but in one sentence, this book should be read. I highly recommend this book.

If you want to buy this book, go to http://bit.ly/1jI9uZJ

Great job, Chandru, Vincent and Nilesh. Great job Packt Publishing.