A manager is required for non-project time entries, absence, and vacation error in D365 PSA v3

Syndicated from - https://d365demystified.com/2019/11/05/a-manager-is-required-for-non-project-time-entries-absence-and-vacation-error-in-d365-psa-v3/

In PSA v3, there occurs a scenario where Resources (Users) have to enter about their absenteeism and they’re not able to submit the request successfully on the Time Entry grid.

Error while Submitting Absence/Vacation & Non-Project Time Entries

1. Typically, when a Resource has to make an entry for Absence but doing the below
   
2. And then clicking on Submit.
   
3. But, doing so gives an error!
   

Let’s look at what was missing in readying the system for using PSA for the Resources –

Adding Manager for a Resource

Evidently from the error message itself, a Manager is required to approve the non-project time entries. Here’s how you can set it up!

1. In PSA, it is required that ‘Manager’ is set for a Bookable Resource to be able to submit an absence/vacation/non-project time entry. Quite logical.
   So, In User record (associated with the Bookable Resource record of the actual user), the Manager should be assigned.
   
2. Like below, if there’s a manager present, the Resource should have no trouble submitted non-project/absence Time Entries.
   
3. And once this is set, the entries should be submitted without an issue like below –
   

What can the Manager do?

1. Once this type of Time Entry has been submitted, the Manager can see it under Approval entity in their PSA under Absences/Vacations for Approval
   
   

Hope this was helpful!