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Dynamics 365 Community / Blogs / Nishant Rana’s Weblog / Setup Entity records routin...

Setup Entity records routing – Omnichannel for Customer Service

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Nishant Rana Profile Picture Nishant Rana 11,325 Microsoft Employee
In the previous posts, we learn about provisioning, setting up a live chat, and WhatsApp channel. In this post, we’d see how to set up an Entity records channel. Through the Entity records channel, we can route cases as well as other entities to the omnichannel agents. To enable an entity for Routing, enable Activities … Continue reading "Setup Entity records routing – Omnichannel for Customer Service"

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