Can’t Get Interactive Service Hub to Work in Microsoft Dynamics CRM 2016?

You aren’t alone. But we have a solution for you.

Interactive Service Hub is new feature introduced in CRM 2016. However there’s currently a bug that causes the app to get stuck on loading and become unusable.  If you click on ‘Experience it now’ you will be taken to a non-working URL. Very frustrating!

What’s Wrong?

The issue is that the app does not handle properly SSL offloading which is a common configuration used on many platforms. The workaround provided by Microsoft was to disable SSL Offloading, but this breaks connectivity with CRM Outlook client and causes other issues in ADFS so this isn’t a desirable solution.

Isn’t Microsoft Fixing It?

Microsoft has acknowledged that this is a bug, and they are working on a solution.  However, the fix from Microsoft may take some time. In the meantime, we at xRM have created a solution that adds the link to the service hub in a ribbon button available in all entities.

Our solution has been tested and works for the following system scenarios:

Office 2013
Windows 10
CRM 2016

Mobile:
Android 5.1

Office 2016
Windows 8.1
CRM 2016

Contact us today to get this fix.

Want to read more about the Interactive Service Hub feature? Here are some handy links.

• The New Interactive Experience for Customer Service
• User Guide for the New Interactive Service Hub
• Create and design interactive forms for the interactive service hub

And check out our Success Portal, a library of over 400 free educational Dynamics CRM videos.

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• Modifying Global Search in CRM Online
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