Why is MS asking me to help improve PartnerSource/CustomerSource?

When was your last time facing this screen?

Mine was last week. And then I took the screen shot and decided to write a blog on it. Or actually, I had even decided on that way before as this"feedback" screen keeps on appearing every now and then. Even those days-after every time I dutifully did "help".

I guess I can cope with that Usability Sciences stalker. I can cope with the fact that for every search I do on PartnerSource I have to relearn how to find what I am looking for. Fortunately I am using it daily. Also fortunately for my colleagues who often refer to me when they have to use PartnerSource.

So when I give feedback I can positively answer all questions as I do find what I am looking for; and, yes, I am using it frequently; and, yes, it makes sense to use it; and, .... And PartnerSource stays as it was.

I have no proof, but it seems to me PartnerSource hasn't changed since it started as PartnerGuide. Probably it has, but not much. At least is doesn't make me happy.

It's all so inefficient, counter-intuitive, so opposite to the user experience of MS product.

Create a Support Request

Just a small example. Ever created a support request? If you select Support > New Support Request you get to a screen with this section:

So I push the blue (NAV) button. And on the next page I will push this button:

Which lead me to the start of my new support request.

I select the company and click next.

Didn't I select NAV already?

Epilogue

Am I wrong assuming that all I am writing about PartnerSource also applies to CustomerSource?