Prospects Explore Features, Perceptions in Choosing Between Microsoft Dynamics CRM and Salesforce.com

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Every business attempting to filter through the litany of features, functions and customizations in a various CRM solution will eventually parse come back to the question: "Which is best for us?" When deciding between two of the frequent competitors, Microsoft Dynamics CRM and Salesforce.com, understanding the differences is critical in selecting the most appropriate platform to build on.

"They're both very mature CRM applications," explained Matthew Wittemann, CRM practice manager at C5 Insight. C5 Insight hosted back-to-back webinars on Thursday, March 11 examining Dynamics CRM and Salesforce.com separately.

"There are some functional differences," Witteman continued. "A lot of time...

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