Unannounced Sales Returns in Dynamics 365 Finance and Operations

Introduction

In Microsoft Dynamics 365 Supply Chain Management, the sales return process typically begins with the creation of a Return Material Authorization (RMA) order. The RMA order is crucial for managing returns, particularly when the reason for the return is unclear or not immediately disclosed. It serves as the central document guiding the subsequent steps in the return process, including warehouse arrival and receiving procedures.

However, there are instances where customers may return products without prior notice or an associated order. In such cases, the standard RMA process is bypassed, requiring special handling to manage these unplanned or unannounced returns.

This article will walk you through configuring Supply Chain Management to handle unannounced returns and the procedures for receiving these returns in the warehouse.

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