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Unannounced Sales Returns in Dynamics 365 Finance and Operations

Dogan Adiyaman Profile Picture Dogan Adiyaman 672 User Group Leader

UNANNOUNCED SALES RETURNS

CONTENT

Introduction
Return details
Receive unannounced returned item by the return details
Mixed license plate receiving
Blind returns
Receive unannounced returned item by blind return 
Mixed license plate receiving 
Required configurations
Blind return demo

Introduction

In Microsoft Dynamics 365 Supply Chain Management, the sales return process typically begins with the creation of a Return Material Authorization (RMA) order. The RMA order is crucial for managing returns, particularly when the reason for the return is unclear or not immediately disclosed. It serves as the central document guiding the subsequent steps in the return process, including warehouse arrival and receiving procedures.

However, there are instances where customers may return products without prior notice or an associated order. In such cases, the standard RMA process is bypassed, requiring special handling to manage these unplanned or unannounced returns.

This article will walk you through configuring Supply Chain Management to handle unannounced returns and the procedures for receiving these returns in the warehouse.

Click here to read full post: https://dynamics365clouderp.blogspot.com/2024/08/unannounced-sales-returns-in-dynamics.html

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