Zendesk Offers Bi-Directional View of Customers with Dynamics CRM 2011 Online

Zendesk, a cloud-based help desk software provider, has rolled out a two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with Microsoft Dynamics CRM 2011 Online (not on-premise, as a press release previously stated).

Because sales and support are the cornerstones of any organization, it's critical that both teams have a holistic view of your customers. It's also important that your organization closely track all customer interactions from end to end, according to company officials.

Zendesk for Dynamics CRM two-way integration between your ticket data within Zendesk and customer data from your CRM provides ins...

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