Ensure Unified Service Desk is updated!

If you are a Unified Service Desk customer planning transition from the legacy web client to the Unified Interface there are some additional steps required to migrate configurations across to the Unified Interface.

This will require upgrading to the latest version of the Unified Service Desk (both client and server components). In order to help with that process, we have documented a migration assistant with key steps to complete.

Take a look here for more information:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/admin/migration-steps-web-client-unified-interface-configuration?view=dynamics-usd-4.1