Differences between Subject and Category Entity in Dynamics 365

Subject entity \ feature has always been an integral part of Dynamics CRM at least since 3.0. It gives a nice hierarchical way of organising and maintaining information. To create or update Subject, navigate to Service Management area. Similar to Subject entity, Category entity was introduced in CRM 2016 Update 1 (Service Pack 1 – … Continue reading "Differences between Subject and Category Entity in Dynamics 365"