We're excited to announce that mentions and quick responses are live in the Community!
Be clear who you are responding to with mentions
Mentions are a quick and easy way to let everyone know who you are directing your comment to. They can also notify the person to let them know a response is waiting. To create a mention, simply type the '@' symbol and begin typing the profile name of the user you want to respond to.
Once you post your reply, the user will receive a notification of your message. And everyone else will see that your comment was a reply to that specific person, rather than another discussion participant.
Use quick responses to increase efficiency
Save yourself some time by saving frequently used snippets as quick responses that you can use again and again!
To use quick responses, you'll need to create at least one in your profile.
Some common uses for quick responses:
- A salutation or greeting.
- A request for specific information that is typically useful for troubleshooting an issue.
- A commonly requested solution.
- A request to mark your reply as an answer (check the box 'Does this answer your question?') if it solved their problem.
- A closing and/or signature.
You can read more about these features in our recently updated article: Writing effective responses in the community
