D365 & WhatsApp Integration

SaiRT14

126

Like(0)

Report

D365 and WhatsApp Integration
The WhatsApp channel integrated with Dynamics 365 Contact Center leverages Azure Communication Services to provide a seamless, secure, and reliable communication platform. Businesses can connect directly with customers on a trusted medium without needing third-party connectors, ensuring smooth operation within the Microsoft ecosystem.
Key Features:

Easy Configuration: Administrators can quickly configure WhatsApp.
Customer Engagement: Allows asynchronous conversations for customer convenience.
Unified Agent Interface: Provides context-rich interactions, enhancing productivity.
Rich Reporting: Supervisors get actionable insights to optimize performance.

Enhanced Security: By using Azure Communication Services, the integration offers heightened security and data protection, reducing the risk of breaches while simplifying IT infrastructure.
Fill out Microsoft form. to explore the WhatsApp channel in public preview, enabling your agents to offer personalized, efficient customer service. Join the journey toward smarter, more engaging communication today and provide feedback to help improve the platform during the preview period.

Thank you for your time. For more details, updates and insights, please visit our weekly D365 Copilot Digest on our @ Blog