DRAFT - Advanced Dynamics 365 for Field Service Implementation

About this Course:
In this course, you will learn best practices and techniques for preforming advanced Field Service implementation.  Using scenario based labs, you will evaluate and decide how to best use wide range of options that are available for Field Service. You will get hands-on experience in setting up and configuring Field Service through the lab exercises and review of the many real-life scenarios.

Detailed Agenda - coming soon!

At Training Material Completion

• After completing this training, the participants will be able to:
• Understand how Field Service organizations work and function
• Understand the Solution Architecture behind Field Service
• Build complex automations for handling of automatic creation and routing of Work Orders and Resources
• Build and deploy advanced Field Service scenarios
• Create connected Field Service Solutions
• Design Mobile Solutions for Field Service

Audience

This training is intended for experienced consultants responsible for designing, building, and implementation of CRM deployments

Prerequisites

• Individuals must have completed L200 Customer Service training and have the knowledge of the following elements in order to follow this training:
• Fundamental concepts and components of Customer Service in Dynamics 365
• Understanding of common CRM use case scenarios
• Functional knowledge as a CRM user
• Functional knowledge of Dynamics 365 Field Service capabilities

This course will be delivered in English.

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NO TRAININGS SCHEDULED

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