Workflow decision based on custom financial dimension in Microsoft Dynamics 365 for Finance and Operations

You may have a business requirement to define workflow decision based on Custom dimension and identify the approver based on dimension value owner, this requirement could be fulfilled as mentioned in the previous blog post.

Assuming the Custom dimension is Cargo.

The financial dimension value has an owner of which considered the department manager.

The decision condition based on Cargo financial dimension value CARGO01

Create a vendor invoice and select CARGO01

The workflow decision evaluated as True

But the workflow throw an error message “Participant token ‘1%’ does not resolve to any user.” as shown in the following screen shot. This error indicates that the workflow could not identify the user to assign the document.

The reason behind receiving this workflow error message is, the ledger main account associated in the vendor invoice does not consider the custom financial dimension.

Check the account structure for account (618900), it belongs to Manufacturing P&L  account structure, and Cargo dimension is not added to the structure.

To resolve workflow error, the custom financial dimension should be added to account structure that main account (618900) belongs to.