Dynamics 365 Community adds new AI groups and forums

Microsoft’s deep investments in the field are advancing the state of the art in machine intelligence and perception, enabling computers that understand what they see, communicate in natural language, answer complex questions and interact with their environment. As more business leaders look to AI for solutions for customer service, sales and market insights, the Dynamics 365 Community have added three new AI groups and forums so you can ask questions and share best practices.

Learn more about these applications, ask questions and share best practices in the community. Find each listed under "Applications"

AI for Sales Resources & Forum

Take your sales to the next level with AI-driven insights

Enable your sellers to build relationships and increase revenue with Microsoft Dynamics 365 AI for Sales—provide actionable insights to drive personalized engagement and proactive decision-making

• Focus on the right leads
• Connect with prospects
• Keep track of relationships
• Personalize engagement
• Automate sales execution

AI for Customer Service Resources & Forum

Create better customer service experiences

Build loyalty and reduce service costs with Microsoft Dynamics 365 AI for Customer Service—get actionable insights into critical performance metrics and emerging trends, and use virtual agents to quickly resolve support issues.

• Provide better customer service
• Build loyalty
• Improve satisfaction
• Increase operational efficiency

AI for Market Insights Resources & Forum

Gain actionable market insights

Get insights into your brands, customers, and competitors using artificial intelligence (AI). Stay on top of market trends as they unfold in social conversations and web searches and respond to customers faster with Microsoft Dynamics 365 AI for Market Insights.

• Know your customers
• Build your brand
• Gain competitive advantage
• Support your unique business needs