Have you ever been writing a letter in the Collections Management E-mail window and received this message?
Please use the substitute button before sending e-mail to remove all functions
The next logical step is to click the substitute button. But where is it?
The Substitute button looks a bit like a “Refresh” button in an internet browser:
It is in the upper corner of the space to edit the window text:
Once you click that, you should be able to email the letter!
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