Please use the substitute button before sending e-mail to remove all functions

Have you ever been writing a letter in the Collections Management E-mail window and received this message?

Please use the substitute button before sending e-mail to remove all functions

The next logical step is to click the substitute button. But where is it?

The Substitute button looks a bit like a “Refresh” button in an internet browser:

It is in the upper corner of the space to edit the window text:

Once you click that, you should be able to email the letter!

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