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Dynamics 365 Community / Blogs / Microsoft Dynamics 365 CRM Tips and Tricks / How to Configure Dispositio...

How to Configure Disposition Codes in Microsoft Copilot Service Admin Center

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Have you ever closed a customer chat and wondered how to keep track of what actually happened? Was the issue resolved, escalated, or left open? This is where Disposition Codes in Microsoft Copilot Service Admin Center come in. Disposition Codes help agents categorize the outcome of each customer interaction across channels like chat. For managers,… Read More »

The post How to Configure Disposition Codes in Microsoft Copilot Service Admin Center first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.


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