If you need to do a basic credit to a customer and return inventory then you can do that as a negative sales order line in AX. There is a button on the sales line called credit note that helps you find the original order to credit. This is a quick walk through of that process.
An alternative way to do this is via a return order which you can see an overview on this post.
Cheers
Lachlan
Filed under: Accounts receivable, Sales and marketing

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