Skip to main content


Implementation Optimization Resources for Dynamics 365 Customer Service | May 13, 2024

Explore the Dynamics 365 FastTrack Team's Implementation Guide Extension: A comprehensive library of resources for Customer Service projects. From sample code to solution components, these tools are designed to assist with customization, configuration, and operation of the platform.

In this TechTalk from Michele Mazzucco, Ramanujam Raghunathan, and Avinash Mishra, discover the Channel Integration Framework resources, including the CIF V2.0 API Simulator and Click to Dial for Channel Providers. Perfect for developers and users seeking reusable and straightforward guidance. 


*This post is locked for comments