Convergys Corp., a Cincinnati company, said it is launching the first pre-integrated and pre-configured billing and customer care platform to rapidly deploy and launch new business and consumer services. The new system combines Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys,
According to Convergys, "Call center agents will benefit from a customer-centric, simplified user interface, helping ensure that they can move customers quickly and int...

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