Dynamics Customers Assess Self-Service BI to Extend Reach, Reduce Burden on IT

If you're an end user trying to get IT to run a report in any of the Microsoft Dynamics products you're familiar with the drill: Ask IT to run the report. Wait for IT to run the report. And wait. And wait. And wait.

And it's not so great on the other side of the fence, either. If you're in the IT department, you typically have to devote precious resources to respond to these requests and, often it ends it turns into a moving target.

Because of these well-known challenges Dynamics partners are investing in developing so-called self-service business intelligence (BI) tools to "untether the end user from BI and untether IT from the end user to make the end user self sufficient," according to Tristan Ziegler, President and CEO, read more