2012 Outlook On The Retail Industry

2011 was a great year for some retailers, but not so much for others. Regardless of where my customers fall on this spectrum, most of them are looking forward to 2012 with a sense of optimism. They know there will be rough spots, but there will be opportunities as well. Their challenge is to be ready to handle whatever comes around the next corner.

To help you prepare for a prosperous 2012, I thought I'd share some thoughts on what I'm hearing from others in the retail industry.

Question: What are the top three fundamental issues on the minds of retailers today?

The top issue is one that retailers mention year after year. How do I get closer to my customer? Building any relationship requires getting to know more about that...

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