Swimming in the MS CRM 2011 Ocean

I was going to say lake, or pond but it is way too big for that. I spent the weekend working hard on adding to all of the great Dynamics CRM 1.2, 3.0 and 4.0 knowledge.

First and foremost it is such a joy that there is almost nothing that I have to painfully have to throw away. All the great features within CRM v4.0 are enhanced and expanded and then they added more functionality and more power. All while simplifying the concepts so that the developers have easy tools to bundly (Solutions) and the users have power to personalize (Charts and Forms)

What more can a passionate CRMLady ask for!

Key areas that I have been working with, you ask?

The new Service module has been injected with more TEAM power. You can now share cases using key techniques like "working on" and team ownership.

The Knowledge Base has a number of new enhancements which PowerObjects has done a nice job of quickly summarizing here.

The Relationships functionality has matured and a new concept, "Connections" is introduced.

and lastly as much as an entity is an entity is an entity, the entity concept now has a long list of sister components organized in a nice list for mastery such as Option sets, Connection Roles, Templates, Security Profiles, web resources and more.