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Move queue item from one queue to another programmatically in Dynamics 365

Arpit Shrivastava Profile Picture Arpit Shrivastava 7,518 User Group Leader
This article shows how to add a record from one queue to another.

AddToQueueRequest routeRequest = new AddToQueueRequest
{
        SourceQueueId = queueId.Id,
Target = new EntityReference(obj.LogicalName, obj.Id),
DestinationQueueId = userQueueId

};
orgService.Execute(routeRequest);


Sample Code

using Microsoft.Xrm.Sdk;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using Microsoft.Crm.Sdk.Messages;
using System.ServiceModel.Description;
using System.Net;
using Microsoft.Xrm.Sdk.Client;
using Microsoft.Xrm.Sdk.Query;
using Microsoft.Xrm.Sdk.Metadata.Query;
using Microsoft.Xrm.Sdk.Messages;
using Microsoft.Xrm.Sdk.Metadata;

namespace CRMCodeHelper
{
class Program
{
private static IOrganizationService service = null;

static void Main(string[] args)
{

service = ConnectToCRM();

Guid sourceQueueId = new Guid("9b2296-bacb-e811-a962-000d3ab4998c");

Guid destinationQueueId = new Guid("4f7cd6-54c5-e811-a95d-000d3ab49476");

EntityReference Target =
new EntityReference("phonecall",new Guid("8d408d-c255-4587-9e34-596d496e6738"));

MoveQueueItem(sourceQueueId, destinationQueueId, Target);


}

public static
IOrganizationService ConnectToCRM()
{

IOrganizationService organizationService = null;

try
{

ClientCredentials clientCredentials = new ClientCredentials();

clientCredentials.UserName.UserName =
"<UserName>";

clientCredentials.UserName.Password = "<Password>";

ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12;

organizationService =
new OrganizationServiceProxy(new Uri("<CRM Organisation Service URL>"), null, clientCredentials, null);

return organizationService;

}

catch (
Exception ex)
{

Console.WriteLine("Exception caught - " + ex.Message);

return organizationService;

}

}

public static void MoveQueueItem(Guid SourceQueueGuId, Guid DestinationQueueGuid, EntityReference ItemToMove)
{

AddToQueueRequest routeRequest = new AddToQueueRequest
{

SourceQueueId = SourceQueueGuId,

Target = ItemToMove,

DestinationQueueId = DestinationQueueGuid

};

service.Execute(routeRequest);

}

}

}

This was originally posted here.

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