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Dynamics 365 Community / Blogs / Softchief Dynamics 365 Customer Engagement Blog / How to Build an AI-Powered ...

How to Build an AI-Powered CRM Using Dynamics 365 and Azure OpenAI

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Sanjaya Prakash Pradhan Profile Picture Sanjaya Prakash Pra... 2,745 User Group Leader
Introduction Customer Relationship Management (CRM) has evolved far beyond storing contact details and tracking sales opportunities. In today’s competitive business environment, organisations need intelligent systems that can understand customer intent, automate repetitive tasks, generate personalised communications and provide actionable insights in real time. This is where Microsoft Dynamics 365 and Azure OpenAI come together to…
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