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Dynamics 365 Community / Blogs / Dynamics 365 Key Topics / Access Omnichannel Apps in ...

Access Omnichannel Apps in Dynamics 365

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Devikumari Krishna Profile Picture Devikumari Krishna 371

This post is continuation of my previous post on how to Enable Omnichannel for Customer Service.

To access Omnichannel Apps we need to assign one of the below security roles to user.

  • Omnichannel Supervisor
  • Omnichannel Agent
Assign Omnichannel Roles to User
Omnichannel Apps – Visible on Security Role Enablement

This was originally posted here.

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