CRM – CRM for Dummies – Free eBook Compliments of Microsoft

I Noticed today a free distributed CRM for Dummies eBook available for you to download and read. So I thought I would give this a plug on my blog.

Blurb from the book:

About This Book
In this book, you discover information about functionalities that will improve the way you handle customer contacts, leads, opportunities and case resolution.
These out-of-the-box functionalities can make your sales and marketing processes more effective and efficient. Thanks to free trials, you’ll be ready to put your hands on and experience the power of operational CRM for you and your organisation. 

Download free eBook