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Dynamics 365 Community / Blogs / Dynamics 365 Blog with Manish / ENABLE OR DISABLE TRACKED T...

ENABLE OR DISABLE TRACKED TO DYNAMICS 365 FROM OUTLOOK

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ManishChouhan Profile Picture ManishChouhan 145

Server-side synchronization now allows tracking of emails, appointments, and tasks in Outlook and adds a new Category Tracked to Dynamics 365
For version 9.1.0.4039 or higher, category Tracked to Dynamics 365 is by default on, We can disable this for an organization using Admin settings

https://i0.wp.com/microsoftdynamics.in/wp-content/uploads/2020/08/img_5f3592de5d47f.png?fit=1497%2C728

Disable or Remove Category Tracked to Dynamics 365 on all Exchange mailboxes of the Dynamics 365

There are 2 Option

  1. Remove Category Tracked to Dynamics 365 using setting from OrgDBOrgSetting/Releases and same can be used to Enable setting
    https://github.com/seanmcne/OrgDbOrgSettings/releases/

  2. From admin.powerplateform.microsoft.com disable setting-> Access https://admin.powerplatform.microsoft.com as an administrator
    -> On the Environments tab, click â€¦ next to the name of the environment and then click Settings.
    -> Click Email Tracking.

    -> Locate the option People can use categories to track emails and appointments and switch the option to Off.

->Disabling this setting will remove the category Tracked to Dynamics 365 on all Exchange mailboxes of the Dynamics 365 for Customer Engagement organization which have server-side synchronization enabled in about 15 minutes.

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