81211: Call Centers in Dynamics 365 for Retail

Call centers in Dynamics 365 for Retail

This course describes Call Centers in Dynamics 365 for Retail. It begins with an introduction to call center configuration, and then goes on to describe catalogs, their basic features and how to create and modify them. Pricing and discounts for the retail call centers are then reviewed and you will see how to create price groups and coupons, as well as set up margin alerts and price overrides.

For information on how to run this downloaded course, see https://aka.ms/runcourse.