Why Buyers and Customer Service Reps Are Central to an Effective Microsoft Dynamics AX Distribution System: Part 1

This article is the first in a two-part series from consultant Scott Hamilton. It is excerpted from his upcoming book, Managing Wholesale Distribution using Dynamics AX, which is due out this summer. Scott Hamilton will be a featured speaker at Decisions 2010, (http://decisions.msdynamicsworld.com), a virtual conference being held May 19-20.

The customer service rep (CSR) and buyer represent two key, and often under-appreciated, roles in wholesale distributors using Microsoft Dynamics AX.

The CSRs (and the sales reps) typically have direct interactions with the customer, and the sales rep responsibilities often require system usage akin to the CSR role.  The CSRs also have responsibility for ...

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