Dynamics 365 Community Welcomes New AI and Mixed Reality Applications

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This past week at Microsoft Business Forward in Paris, France, attendees previewed two new applications in the growing suite of Dynamics 365 Artificial Intelligence and Mixed Reality business solutions. To complement these applications, we also introduced new groups to our Dynamics 365 Community – Dynamics 365 Customer Insights and Dynamics 365 Guides.

Alysa Taylor, Corporate Vice President, Business Applications & Industry, unveiled Dynamics 365 Customer Insights on Thursday. As she writes in her blog, New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365, "Dynamics 365 Customer Insights provide anyone—from non-technical business users to analysts and data scientists—with a deeper understanding of customers, enabling intelligent insights and action that can help you personalize experiences, retain customers, and build loyalty."

To learn more about this exciting new way to gain deeper insight into your customers, we encourage you to explore our new Dynamics 365 Customer Insights area of the community. Post your questions and feedback or start a discussion in the Customer Insights Forum. You can also check out the team blog or watch the video, See Customer Insights in Action.

Microsoft Business Forward attendees also previewed Dynamics 365 Guides, a new mixed reality application that empowers employees to learn by doing. Guides enhance learning with step-by-step instructions that guide employees to the tools and parts they need and how to use them in real work situations.

Lorraine Bardeen, General Manager, Mixed Reality Business Applications, shares more about Guides, which is in public preview for existing Hololens customers, and highlights enhancements and coming features in her blog, Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices.

Browse the Dynamics 365 Guides Video Blog to see how Mixed Reality can transform your business today. Post your questions and discussions in the Guides Forum, and subscribe to the team blog.