Enjoy an Australian Field Service Day with maps integrated within Dynamics 365

Hi! I’m Ava from South Australia and I work as a delivery person for a bakery, Croissant. My daytime job takes me across South Australia for delivery of cakes, cookies, chocolates, and many such bakery items. By the evening, I am the best babysitter you can call for your kids. Thus, my daily routine involves a lot of traveling, and today, let me take you along with me on my eventful day!

Croissant is an extremely popular bakery in our area with branches in different states. Thus, we have Dynamics 365 in place to manage our records. I own a Ford that assists me in the deliveries and both of us navigate our directions using Maplytics a geo-analytical plugin for Dynamics 365. You will get to learn a lot about Maplytics today, so let’s get started.

8:30 am: My deliveries start at noon but I reach the bakery by 9 am to help with the stock-up of food items and also ad hoc delivery of raw materials from our suppliers if required. Thus, as you can see, I am on my way, to a 30 min ride. My home is my origin and destination added to my schedule created by my Operations Manager using the Auto Scheduling feature of Maplytics. Hence, you can see, that the optimized route that is visible on Google Maps is a continuous route with turn-by-turn navigation directions plotted using Route Optimization.

9:00 am: It is 9 am friends, and we are at the bakery. Let’s see what we can help with

9:45 am: Guys, one of the decorators requires edible maroon dust powder to decorate a theme-based cake. That color is unfortunately not available with any of our suppliers at the moment, so, let’s take the bakery bike and hunt for it in some nearby stores. I have pulled out the Point Of Interest Location feature of Maplytics on my phone, added Croissant as the POI location, and searched for some stores, hopefully, someone has it!...Read more>>

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