Overcoming Activated Business Process Flow Limitations

In Dynamics 365 Customer Engagement, the maximum number of activated business process flows allowed is limited to ten per entity by default, but this is problematic if an organisation requires any process heavy entities. This blog post will cover the limitation on the number of activated business process flows and mention methods for changing this.

If you have too many active business process flows you will receive an error message similar to the above image. By altering the MaximumActiveBusinessProcessFlowsAllowedPerEntity attribute, it is possible to increase or decrease the limit on the number of activated business process flows. Options for changing the MaximumActiveBusinessProcessFlowsAllowedPerEntity attribute include the OrgDbOrgSettings tool, C# code and direct edits of the Organization table in your SQL database.

It is important to keep in mind that if there are more than ten activated business process flows on an entity, then noticeable decreases in performance can occur when switching processes or opening related records, and decreases in performance can be prominent if processes span across many entities. Changing the MaximumActiveBusinessProcessFlowsAllowedPerEntity attribute is an unsupported modification so only change the limit if you absolutely need to.