Dynamics 365 – Adding products issue

This might be the dumbest blog in a while, but I am adding it in case others have problems with the same issue.

Recently I needed to add new products to the product table of Dynamics, and the buttons for adding the products/families were gone.

I of course had to look at the documentation in case there was something obvious I was missing. The documentation only wanted to ensure that I had a license + security role.

All of this was checking out on my side as I had a license and I was an administrator. Still, I was desperate trying to understand such a stupid issue that I made sure I had enough roles:

Eventually, I got some help from friends, and a huge thank you to Vivian Voss for pointing me in the right direction. First I was told to check the “obvious”.

Are you able to configure products via the old UI?

Vivian Voss

Well, turns out I was.

Solution?

Go to the default layer of configuration and make sure that “read only” was not on for the product table in the new UI

The only thing that I can think of is an update from Microsoft changing this value for some odd reason. The fact that it is read-only in the Univied Client makes no sense, but hey. Not the first time something like that has happened.. hehe.

Just make sure this is OFF, Save changes, and then publish the entity. You should be able to configure products again.