Licensing the Digital Contact Center with an Existing Dynamics 365 Application or Third Party CRM

We live in exciting times. We can now apply omnichannel capabilities on top of not only Dynamics Customer Service – but also any other Dynamics or Power Platform application! The Dynamics 365 Contact Center is a continuation of Microsoft’s CCaaS strategy, allowing capabilities that were previously wedded to Dynamics 365 Customer Service to be used … Continue reading Licensing the Digital Contact Center with an Existing Dynamics 365 Application or Third Party CRM →