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Dynamics 365 Community / Blogs / Dynamics GP Support and Services Blog / Word Template RM Statements...

Word Template RM Statements Formatting when Emailing as PDF

Isaac Olson Profile Picture Isaac Olson

We have seen some formatting issues in Support around the RM Statement Word Template when they are emailed as PDF.

Ultimately, the body of the RM Statements gets reduced by about an inch on the right side, and part of the page gets cut off if you email your RM statements templates as PDF,   The amount Due will also get cut off, as well as the outstanding balances. (screenshots below) This does not occur when sending as DOCX. 

Capture_5F00_MS-_2800_00000003_2900_.png

This occurs with our standard Word Template, and Modified Word Templates that were based on the standard format.  Versions 14.00.0778 or higher of GP 2015 R2 and versions 12.00.1920 and higher on GP 2013 R2 can see this issue. 

We do have a fairly simple workaround for this that I have tested to verify and wanted to share. 

  • Select all cells in the table in the body of the document
  • Right click and select AutoFit > Fixed Column Width

capture3.png

  • Save and import the modified template
  • Assign the new template to your company and set as default

I hope this helps with any questions or issues that you may be seeing around this.

Thanks,

Isaac Olson

Microsoft Support

Comments

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  • Melissa Brown Profile Picture Melissa Brown 190
    Posted at

    I had a customer experiencing this issue with emailing the EFT Remittance as PDF instead of Word while on GP2013.  They just upgraded to GP2016R2 and this is still happening.  What was specifically fixed in the January hotfix that this is still an issue with the EFT Remittance?  

  • Isaac Olson Profile Picture Isaac Olson
    Posted at

    Hi Kelli,  we did implement a fix in our January Hotfix this year.  Here is a link to our blog which mentions the fix and has links to downloads for the January hotfix.  community.dynamics.com/.../microsoft-dynamics-gp-january-hotfix-released  

  • Kmuphaus Profile Picture Kmuphaus
    Posted at

    I just came across this issue also.  The original post was six months ago.  I was looking to see if a work around had been determined for the PO templates or if Microsoft fixed this bug.

  • Isaac Olson Profile Picture Isaac Olson
    Posted at

    Hi Arthur and Chip,

    Yes we are aware that this issue has expanded beyond just RM Statements now.  This is written up on our end to be reviewed.

    If a workaround for the PO templates (short of emailing as DOCX instead of PDF) becomes available I will update this post.

    Thanks,

    Isaac Olson

    Microsoft Support

  • Chip Reed Profile Picture Chip Reed 165
    Posted at

    I got the Sales Order to print correctly using the Fixed Columns, but I have not gotten the PO to print correctly.

    Does any one know if Microsoft is aware of this Bug?

  • Community Member Profile Picture Community Member Microsoft Employee
    Posted at

    Hi Isaac, this is happening on numerous templates not Just RM Statements.

    I can confirm it happens to Sales Order Processing templates and PO Templates.

    Word renders ok.