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Dynamics 365 Community / Blogs / Microsoft Dynamics CRM and Unified Service Desk / Customer Service Workspace-...

Customer Service Workspace- API

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Neil Parkhurst Profile Picture Neil Parkhurst 10,727 User Group Leader

Omnichannel for Customer Service and the Customer Service Workspace provide us an API where we can use JavaScript to control the behaviour of the multi-session experience for out customer service agent.

Below you will find a link to a video which explains the concept behind this API and gives one example of how we might use it.

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