Use Microsoft Flow to create impediments in Azure Dev ops from Dynamics 365 for operations .

Once you set up authorization between  Dynamics 365 for operations and LCS  users can directly submit issue from production instance and you get email about reported issues by them . Users can create issue by using support icon on top right corner as shown below .

Well  we used Microsoft flow to  create impediments in Azure Dev Ops  using email we received . You can set one common email ID in LCS  to receive emails   and read  inbox of that  email using flow and create impediments. You would need connections to Azure dev ops and Microsoft outlook to get this  flow working.

Screen below shows all the steps in flow

First two steps are very simple , when email arrives in Inbox  get   details from the email. For first step I took my personal account to send email to my dedicated inbox.

Once email arrives second steps scans subject of the email and gets the work item ID if the  impediment is already exist, if it doesn’t then  the third step creates  impediment.

Account name is your Azure dev ops  account and Project name is where you are going to create your impediment.

Sometimes chain of emails is exchanged between uses and support team so If the impediment is already exist, information gets updated on the  impediment created in above step through the following step

Finally email is sent to user to inform about the impediment is created in dev ops using below steps.  

You can see in below screen, I sent an email to my dedicated account subject “Not able to create record in customer master” and  with some body  and the impediment is created in Azure dev Ops

That's all for now . Feel free to comment  for any questions.