Mass Delete Old Email Attachments In Dynamics CRM

If you are a Dynamics CRM Administrator, I’m sure some of you have run into an issue where your CRM users are sending out a significant amount of emails and tracking them through Microsoft Dynamics CRM.

You may see an issue though, where those old emails are taking up a ton of storage space, but you can’t delete those emails and lose the tracking information. Many of those emails may have large attachments, but no fear, we can do a mass delete of email attachments through a Ledgeview Partners’ customization!

Out-of-the-box Microsoft Dynamics CRM has no way of mass deleting email attachments, however, Ledgeview Partners, a Microsoft Gold CRM Partner developed a solution that can.

Here is how you could use this customization:

1. Open Advanced Find

2. Look for Email Messages

3. Select the related entity Attachments (Item)

4. Choose File Size (Bytes) Is Greater Than or Equal To the size of your choosing (100,000 bytes in this case)

Note: 100000 Bytes = 100 Kilobytes = Approximately the size of a document with many pages or a few images. In this case, it is the smallest attachment that we think justifies email deletion.

5. Click Results

6. Select the Results and click Delete Email

Its a simple process for all your users once the customization is complete.

If interested in this customization from Ledgeview Partners for your Microsoft Dynamics CRM platform or if you have a question about any other potential customization be sure to contact us and we will be happy to discuss options and solutions.

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