As I have been answering some questions on the forums lately one of the more common questions is how do I get support.

Microsoft seem to have many different sites and not one clear site or page and every time I look I seemed to find a different page.

Today I found this really useful PDF , which provides important resources and best practices for engaging support for Microsoft Dynamics CRM Online.

Microsoft Dynamics CRM Online: How to work with Microsoft Support

This document provides guidance on how to work with Microsoft Support when you need assistance with Microsoft Dynamics CRM Online. Topics include: * Our commitment to you * Important resources to remember and share * Best practices in specific scenarios * How to contact CRM Online Technical Support

The document goes through using the free resources, some common problems and the process of how to interact with the Microsoft support team and what information it would be helpful to give them to help them resolve your problem

Just in case you didn’t see the link above click here to download the document

http://www.microsoft.com/en-us/download/details.aspx?id=40283